Local Purchases Local Purchases

Local Purchases

In-store Pickup Options

Holds and transfers

If you see something on our website that is currently in stock at one of our locations and you'd like to have it set aside for you, let us know! If it's already in stock at your preferred location we can put it on hold for you to pick up within a week, or if it's in stock at another location we can transfer it over and hold it for up to two weeks. Items being transferred between stores typically take anywhere from 1-5 days to arrive at your preferred store, at which time you will be notified via phone, email, or text depending on your settings. You do not need to pay for these holds until you are ready to pick them up, and if you change your mind just let us know, we'll put the item back on the sales floor.

Curbside pickup

If you'd rather pay for the item ahead of time, and it is already available in your preferred location, you can simply add it to your cart on our website and select "Curbside" as the shipping method. Once the payment has cleared the order will be prepared for you to pick up and you will be notified once it's ready. Curbsides should be picked up within 2 weeks. If you need to cancel your curbside order just let us know and we'll process a refund for you!

Out of stock items

If there is an item on our website that is out of stock but listed as “special order” or “rare item” we can place an order at your preferred location and notify you once it’s ready for purchase. Items listed as “special order” can take up to two weeks to arrive at our stores but often times arrive sooner. Items listed as “rare” are not currently in stock with our vendor but we might be able to acquire them. These items have no ETA or guarantee, so please keep that in mind if it’s a time sensitive purchase. If we’re unable to acquire a rare item we will notify you and close the order.


If you need to return an item purchased at one of our brick-and-mortar stores within 30 days of the purchase date, please be sure to have your receipt handy and/or your Frequent Buyer account information. If the item is damaged or defective in any way we will do our best to replace it with a working copy, or issue a refund if a replacement is not possible. If the item is new and unopened, you may return it for a refund to the original payment method. If the item is pre-owned and you no longer want it, you may sell it back for the trade-in value.

If you purchased a damaged or defective item while visiting one of our stores but do not live locally, please contact us and we will do our best to work with you to find a reasonable solution.


If you would like to provide feedback about one of our locations or your overall experience within our stores, please fill out this form. We’ll be sure to share it with the appropriate people and work towards a resolution if applicable. Thank you for shopping at our local stores, we hope to see you again soon!